Neara
Director, Customer Success Operations
New York City · Director
Sponsorship not specifiedDetected 1 day ago
Machine LearningProject ManagementJiraContract ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather.
- Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
- Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all.
Responsibilities
- Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
- Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
- Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.
- Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
- Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
Requirements
- 8+ years of project management experience, ideally including a PMO leadership role or equivalent within a high-growth software, consulting, or enterprise technology environment.
Nice to have
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
Benefits
- Design and maintain Customer Success team onboarding and continuous learning systems.
Company info
- Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
- This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.
This listing is sourced directly from Neara's careers page and normalized into a canonical job model.