Allocate.co careers
Information Technology (IT) Specialist
Palo Alto Office (Hybrid) · Full-time
Sponsorship not specified$100k-$125kDetected 14 days ago
iOSAWSGCPAzureOAuthCybersecuritySOC OperationsComplianceProduct StrategyCustomer SupportFirewallCommunicationProblem SolvingAdaptabilityOrganizational Skills
About the role
- We are seeking a dedicated IT Specialist to join our growing team.
- If you are passionate about technology and thrive on IT driven innovation, we encourage you to apply.
- systems and infrastructure management spanning SaaS, IdP, and MDM
Responsibilities
- Respond to technical support tickets from employees facing technical difficulties
- Maintain internal IT documentation, runbooks, and knowledge base articles
- Support onboarding, offboarding and management of user accounts, permissions, and access controls across IT systems and the company's SaaS footprint
- Support provisioning and deprovisioning across the company's SaaS application footprint
- Install, update, and maintain software applications, ensuring compatibility and data security
- Perform routine resource optimization to maximize license and reduce operational costs
- Coordinate with vendors for device purchases, warranties, and external support services
- Maintain and improve IT asset inventory and hardware tracking processes
- Coordinate with the MSP partner on escalations, infrastructure tasks, and project execution
- Support the Information Security program by assisting in access reviews documentation, MFA enforcement, and endpoint compliance checks
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent practical experience
- Proficiency in operating systems: macOS, iOS, Windows and common network technologies
- Familiarity with SaaS access management and SSO concepts (SAML, SCIM, OAuth)
- Knowledge of network administration protocols, firewalls, and IT security best practices
- Familiarity with IT help desk systems and ticketing tools
- Experience supporting or contributing to a SOC 2 audit or compliance program
- Familiarity with cybersecurity frameworks such as NIST or ISO 27001
- Familiarity with cloud computing platforms (AWS, Microsoft Azure, or Google Cloud)
- Knowledge of ITIL frameworks for IT service management
- Civil Discourse is embraced: We believe open, intellectually curious conversations are required to consistently arrive at the best decisions.
- 3-5 years of demonstrable experience as an IT Specialist, IT Administrator, or in a technical support, system analysis, or network administration role
Skills
- Troubleshoot connectivity, access, and productivity tool issues (Google Workspace, Slack, and core SaaS tools)
- Conduct guidance sessions on IT tools, security practices, and system usage
Compensation
- Salary: $100K–$125K base, with bonus and equity eligibility
Benefits
- Medical, dental, and vision; 401(k); and responsible vacation time (PTO)
- Total compensation may also include a discretionary performance-based bonus.
- $100K-$125K base, with bonus and equity eligibility
- The base pay offered will be determined based on the candidate's experience, location, skills, training, certifications, education, internal equity, and market data.
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