Victaulic Company
Tool Application Specialist
Easton, Pennsylvania
Sponsorship not specifiedDetected 15 days ago
RecruitingHRCustomer SupportCommunicationPlain LanguageOrganizational Skills
About the role
- While primary interactions will be within the Domestic US market, there is an expectation for Global interface on an as needed basis.
- This includes new and revised literature.
- Understand, educate, and demonstrate proper use of Victaulic products.
Responsibilities
- Coordinate Technical support and understanding within the US Engineering Services Team.
- Provide general support to sales organization.
- Perform additional related projects as assigned by the Manager of Engineering Services or Group Leader.
- The Victaulic Tool team is looking for an experienced engineer or field technician to support tool related inquiries within the US customer base.
Requirements
- Proven hands-on mechanical aptitude with the ability to troubleshoot, operate, and explain mechanical systems and tools.
- Ability to translate complex technical concepts into plain language for jobsite personnel, you make the complicated simple.
- A degree is valued but not required for the right candidate.
- Bachelor's or Associate's Degree in a Technical field, or equivalent hands-on field experience.
- All communications, inquiries, and candidate submissions must be routed through Victaulic's Human Resources / Talent Acquisition team.
- What we're looking for
- Proven hands-on mechanical aptitude with the ability to troubleshoot, operate, and explain mechanical systems and tools. This is the foundation of the role.
- Strong customer service and interpersonal skills
- comfortable building rapport with customers, technicians, and end-users across all technical backgrounds.
- Direct customer facing experience in a field service, technical support, or similar capacity.
- Electrical diagnostic ability, including familiarity with PLCs and general electrical troubleshooting.
- Self-motivated and proactive, with strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
- Willingness to travel up to 35% nationally and internationally on occasion.
- A degree is valued but not required for the right candidate. Bachelor's or Associate's Degree in a Technical field, or equivalent hands-on field experience.
- Victaulic is an Equal Employment Opportunity employer (EOE/M/F/Vets/Disabled) and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. Background checks may be required as part of our pre-employment process.
Benefits
- Address direct customer and/or prospective customer inquiries regarding Victaulic product features, benefits, and applications.
Company info
- Work with Design Teams (Primarily US, but also global team) on New Product Initiatives, cost reduction initiatives, redesigns etc.
- Drive literature and instruction enhancements based on direct interaction with customers.
- This includes telephone and written correspondence, joint calls with sales personnel to address customers technical inquiries, and investigating field installations as to product usage and performance.
- This individual will interface with end-users and internal Victaulic teams (Product Management, Engineering, Marketing, Operations, Sales) primarily providing technical tool support to Victaulic's customers.
Equal opportunity
- Victaulic is an Equal Employment Opportunity employer (EOE/M/F/Vets/Disabled) and welcomes all qualified applicants.
- Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.
- Background checks may be required as part of our pre-employment process.
- All staffing agencies are strictly forbidden from directly contacting any Victaulic employees other than those within the Human Resources / Talent Acquisition team.
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This listing is sourced directly from Victaulic Company's careers page and normalized into a canonical job model.