Victaulic Company
Tool Application Specialist
Easton, Pennsylvania
Sponsorship not specifiedDetected 102 days ago
RecruitingHRCustomer SupportCommunicationPlain LanguageOrganizational Skills
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odds of building a lasting career here
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- While primary interactions will be within the Domestic US market, there is an expectation for Global interface on an as needed basis.
- Direct interface with end-users with product questions or concerns (phone & site travel).
- Coordinate Beta site feedback on new or revised product concepts.
Responsibilities
- Coordinate Technical support and understanding within the US Engineering Services Team.
- Provide general support to sales organization.
Requirements
- Proven hands-on mechanical aptitude with the ability to troubleshoot, operate, and explain mechanical systems and tools.
- Ability to translate complex technical concepts into plain language for jobsite personnel, you make the complicated simple.
- A degree is valued but not required for the right candidate.
- Bachelor's or Associate's Degree in a Technical field, or equivalent hands-on field experience.
- All communications, inquiries, and candidate submissions must be routed through Victaulic's Human Resources / Talent Acquisition team.
- Work with Product Management, Design Engineers, ES and Marketing on all literature, work instructions, etc. required to support the end-user.
- What we're looking for
- Proven hands-on mechanical aptitude with the ability to troubleshoot, operate, and explain mechanical systems and tools. This is the foundation of the role.
- Strong customer service and interpersonal skills
- comfortable building rapport with customers, technicians, and end-users across all technical backgrounds.
- Direct customer facing experience in a field service, technical support, or similar capacity.
- Electrical diagnostic ability, including familiarity with PLCs and general electrical troubleshooting.
- Self-motivated and proactive, with strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
- Willingness to travel up to 35% nationally and internationally on occasion.
- A degree is valued but not required for the right candidate. Bachelor's or Associate's Degree in a Technical field, or equivalent hands-on field experience.
- Victaulic is an Equal Employment Opportunity employer (EOE/M/F/Vets/Disabled) and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. Background checks may be required as part of our pre-employment process.
Benefits
- Address direct customer and/or prospective customer inquiries regarding Victaulic product features, benefits, and applications.
Company info
- This includes telephone and written correspondence, joint calls with sales personnel to address customers technical inquiries, and investigating field installations as to product usage and performance.
- Qualifications: What we're looking for - Proven hands-on mechanical aptitude with the ability to troubleshoot, operate, and explain mechanical systems and tools.
- Work with Design Teams (Primarily US, but also global team) on New Product Initiatives, cost reduction initiatives, redesigns etc.
- Drive literature and instruction enhancements based on direct interaction with customers.
Equal opportunity
- Victaulic is an Equal Employment Opportunity employer (EOE/M/F/Vets/Disabled) and welcomes all qualified applicants.
- Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.
- Background checks may be required as part of our pre-employment process.
- All staffing agencies are strictly forbidden from directly contacting any Victaulic employees other than those within the Human Resources / Talent Acquisition team.
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This listing is sourced directly from Victaulic Company's careers page and normalized into a canonical job model.