Trustpilot

Senior Customer Success Manager

Denver; New York · Senior

Sponsorship not specified$95k-$110kDetected 20 days ago

CRMAccount ManagementCustomer SuccessAccount RetentionCommunicationOrganizational Skills

About the role

We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.
What's in it for you: - A competitive base salary range from $95,000-110,000.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.

Responsibilities

Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale.
Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors.
Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio.
Customer Advocacy: Partner with Marketing to identify and cultivate high-profile case study, testimonial, and reference opportunities from your flagship accounts.
Voice of the Customer: Collaborate with Product and Engineering to share structured, high-priority enterprise customer feedback and strategic insights that directly inform roadmap improvements.
Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors.
Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio.
Partner with Marketing to identify and cultivate high-profile case study, testimonial, and reference opportunities from your flagship accounts.
Collaborate with Product and Engineering to share structured, high-priority enterprise customer feedback and strategic insights that directly inform roadmap improvements.

Nice to have

A good understanding of the digital advertising/search marketing industry - preferred.

Compensation

What's in it for you: - A competitive base salary range from $95,000-110,000.
A competitive base salary range from $95,000-110,000.
401k matching your contributions dollar-for-dollar up to 4% of your base salary

Benefits

The base salary range stated doesn't include any variable pay such as bonuses or commission or other benefits
A range of flexible working options to dedicate time to what matters to you
20 vacation days + 2 personal days + 10 paid holidays
Rich learning and development opportunities supported though the Trustpilot Academy and Blinkist
Full health insurance
24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave for employees who have been employed for over 6 months with full salary scope of benefit after 12 months
Operational Excellence: Maintain accurate health metrics, strategic notes, and formal success plans in CRM for comprehensive, executive-level portfolio visibility.
A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks

Company info

to become the universal symbol of trust.
We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do.
Come join us at the heart of trust!
As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers.
You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot - from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships.
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.
We have more than 1000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We're driven by connection.
It's at the heart of what we do.
Our culture keeps things fresh -- it's built on the relationships we create.
We talk, we laugh, we collaborate and we respect each other.
We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real.
We're a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of.
If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national or
Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners.

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This listing is sourced directly from Trustpilot's careers page and normalized into a canonical job model.