Jonas Software UK

Jr. Client Experience & Forms Specialist

Canada - Markham - Ontario, CA · Junior

Sponsorship not specified$55k-$65kDetected 26 days ago

AccountingProcess ImprovementERPCustomer SupportCommunicationProblem SolvingConstruction Management

About the role

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company.
This is a great opportunity to join a growing team rolling out a brand new product.
Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Act as team lead
Deliver remarkable customer service through empathy and professionalism
Jonas Software supports over 60,000 customers in more than 30 countries.
Across our broader network, we support a global workforce of more than 30,000 employees.

Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results
Working experience with business or ERP applications would be considered an asset
Bachelor's degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset
3-5+ years of customer support experience preferably in the software industry
Basic accounting knowledge and technical skill
Passionate about providing remarkable customer focused service that makes clients ask for you by name
Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
Technically inclined with the motivation to learn new technologies
Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines

$55,000 - $65,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI is used to screen, assess, or select applicants for this role
Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!
The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company.
Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of Customer Support Specialist.

This listing is sourced directly from Jonas Software UK's careers page and normalized into a canonical job model.