eClerx
Supervisor, Customer Service - Financial Services
Fayetteville, North Carolina, United States · Full-time
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About the role
- This role ensures the delivery of exceptional client service, efficient call center operations, regulatory compliance, and achievement of departmental performance goals.
- The Supervisor serves as a coach, mentor, and subject matter resource for team members while fostering a client-centric culture focused on service excellence, operational efficiency, and risk management.
Responsibilities
- Team Leadership & Employee Development- Supervise, coach, and develop a team of customer service representatives serving Wealth Management clients. - Conduct regular performance evaluations, one-on-one meetings, and coaching sessions. - Monitor employee productivity, quality, attendance, and adherence to...
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.