Pokemoncareers

Pokemoncareers

Payment & Chargeback Analyst

Bellevue, Washington, United States

Sponsorship not specified$85k-$95kDetected 15 days ago
AccountingExcelSAPProcess ImprovementERPCustomer SupportResearchCommunicationProblem SolvingOrganizational SkillsAccounts PayableNetSuite

About the role

  • Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
  • Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
  • Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.

Responsibilities

  • Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
  • Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
  • Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
  • Manage manual credit project reporting-aggregate refund lines and track resolution status.
  • Support month end close process.
  • Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
  • Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.

Requirements

  • Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
  • Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
  • Ability to balance repetitive operational tasks with investigative and problem-solving work.
  • Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
  • They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Skills

  • Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
  • Strong analytical skills with high attention to detail and accuracy.
  • Clear written and verbal communication skills; comfortable coordinating with internal teams.

Compensation

  • For this role, new hires generally start between $85,000.00 - $95,000.00 per year.
  • The full range is $85,000.00 - $150,000.00 per year.
  • The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
  • Competitive cash-based compensation programs.

Benefits

  • 100% employer-paid healthcare premiums for you.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • UK/IRE/MX Employees: Pension Employer Contributions.
  • Fitness reimbursement.
  • Commuter benefit.
  • LinkedIn learning.

Company info

  • Get to know The Pokémon Company International
  • The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
  • Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment in the world.
  • Learn more online at corporate.pokemon.com and pokemon.com.
  • Get to know the role
  • An innovative culture driven by impact, delivering meaningful outcomes.
  • Company events that celebrate the spirit of Pokémon.
  • Competitive cash-based compensation programs.
  • Employer-paid long and short-term income protection insurance.

Visa & Work Authorization

  • Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
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This listing is sourced directly from Pokemoncareers's careers page and normalized into a canonical job model.