ServiceNow
Principal UX Researcher, Moveworks
Santa Clara, California, United States · Principal · Contract
Sponsorship not specified$221k-$387kDetected 23 hours ago
PythonSQLMachine LearningData ScienceData VisualizationStatisticsA/B TestingUX ResearchProduct StrategyResearchCommunicationCollaboration
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 229 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 90%
Of 127 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
108 transfer filings in the last year, covering 258 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- Team & Role: Moveworks is looking for a mixed-methods Principal Experience Researcher, AI to turn complex user behavior into clear, actionable product direction.
Responsibilities
- That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work.
- We're building an AI-native culture where technology and talent are unstoppable together.
- Strong grounding in qualitative and quantitative research methods, including generative and evaluative approaches, with sound judgment in sampling, survey design, experimentation, bias, validity, and data interpretation.
- Strong collaboration and stakeholder-management skills, with experience building alignment across product managers, engineers, and designers.
- Experience developing or improving evaluation systems, benchmarks, rubrics, or quality metrics for AI products.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of professional experience in user experience research, product research, human-computer interaction, behavioral science, or a related field.
- Demonstrated ability to analyze large or complex behavioral datasets, including product usage logs, and translate findings into actionable product insights.
- Strong written, verbal, and visual communication skills, including the ability to make complex findings clear to different audiences.
Nice to have
- Experience conducting lean UX research in a fast-paced environment.
- Familiarity with product analytics, experimentation platforms, data visualization tools, or statistical analysis software.
- Experience using SQL, R, Python, or similar tools.
- Technical fluency is valued, but hands-on programming experience is not required.
- We approach our distributed world of work with flexibility and trust.
- Learn more here.
- To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
- Equal Opportunity Employer
Compensation
- $221k-$387k
Benefits
- Translate user needs and behaviors into clear signals that inform the design, development, and evaluation of AI and machine learning systems.
- Serve as a strategic partner to product, design, engineering, data science, and machine learning leaders, framing critical questions, challenging assumptions, and aligning teams on evidence-based product direction.
- Experience researching AI-powered, machine learning, conversational, search, or recommendation experiences.
Company info
- Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- Accommodations
- We strive to create an accessible and inclusive experience for all candidates.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.