Solutions Metrix
Director of Professional Services
Montreal, Quebec · Director
Sponsorship not specifiedDetected 45 days ago
JavaScriptC#Project ManagementAgileJiraCRMSalesExcelCernerLeadershipCommunicationCollaborationTime ManagementMentoring
About the role
- As a hands-on leader, you excel at project estimating, risk management, and project management.
- You have experience leading Professional Services practices and understand the evolving stages of the professional services business.
- You will be accountable for operational/financial metrics and overall business results while ensuring profitable growth, quality of consulting delivery, and maintaining customer reference-ability.
Responsibilities
- Own the overall portfolio of project delivery and software implementations
- Own and manage project staffing and resourcing
- Collaborate with the product team to build technology to drive automation and product enhancements
- Le(la) Directeur(trice) des Services Professionnels sera responsable de diriger et de superviser tous les efforts de mise en œuvre, de la conception à la réalisation, en passant par le support.
Requirements
- 10+ years in Professional Services roles with demonstrated growth and increasing responsibility.
- 7+ years leading Professional Services practice/book of business in a fast-paced environment with proven success tracking P&L
- Highly efficient and ability to multitask
- Extensive experience with managing people, including mentoring and leadership skills
- Experience of scaling up teams
- Expertise in standardization of processes
- Experience in consulting
- Experience in escalation handling and management
- Project management expertise and agile delivery
- Ability to travel to the USA
- 10 ans d'expérience minimum dans des rôles de Services Professionnels avec une croissance et une responsabilité croissantes.
- 7 ans d'expérience minimum à la tête d'une pratique/d'un portefeuille de Services Professionnels dans unenvironnement dynamique, avec un succès avéré dans le suivi des résultats financiers.
- À l'aise pour diriger des discussions pré et post-vente avec tous les niveaux de ressources clients, du technique à l'exécutif.
- Compréhension des mesures financières associées à la livraison de services (utilisation, marge, efficacité de livraison, etc.).
- Capacité démontrée à gérer plusieurs projets à la fois, avec de bonnes compétences en gestion du temps.
- Compétences de présentation, de communication verbale, écrite et client raffinées.
- Expérience préalable dans la rédaction de SOW et la direction de mises en œuvre.
- À l'aise avec JIRA, Tempo et les CRM (Creatio et Microsoft).
- Très efficace et capable de gérer plusieurs tâches à la fois.
- Souci du détail et fierté de la qualité du travail livré.
Compensation
- Establish Weekly, Monthly, Quarterly and Annual Revenue Forecast working with the Exec team, and then take ownership of delivering on the goals.
Benefits
- This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
- Gérer la pratique des Services Professionnels selon un ensemble de mesures convenu et contribuer à définir la vision de son évolution.
Company info
- Be an escalation point for customers and work closely with the implementation teams on technical matters as needed
- Assist the sales team with the identification, scoping, planning, and expectation setting of opportunities within both existing and new customers
- we tailor our solutions to our customers' business models, markets and industries.
Equal opportunity
- equal opportunity employer that is committed to diversity and inclusion in the workplace.
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This listing is sourced directly from Solutions Metrix's careers page and normalized into a canonical job model.