Robinhood

Fraud Investigations Analyst

Denver, CO; Westlake, TX

Sponsorship not specified$23k-$27kDetected 1 day ago

SparkCustomer SupportCommunicationCritical Thinking

About the role

An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Proactively identify problems and come up with solutions (ability to think outside-the-box)
Ability to operate in a fast paced environment
Experience working with cross-functional teams.
Exceptional office experience with catered meals, events, and comfortable workspaces.
Ability to work closely with customers verbally to address concerns related to fraud while maintaining a high level of customer service
Good written and verbal communication, analytical skills, and strong attention to detail
Strong interpersonal skills. Experience working with cross-functional teams.

Prior fraud or investigative experience preferred, including knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others
or, equivalent experience adjacent to fraud investigations.

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
This role is also eligible to participate in a Robinhood bonus plan.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Handling inbound phone calls from Robinhood customers with active fraud alerts and account restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
Communicating with customers next steps and setting expectations.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.