Scls
Client Services Coordinator
Winter Haven, FL
Sponsorship not specifiedDetected 6 hours ago
CRMExcelLogisticsCustomer SupportCommunicationProblem SolvingPublic SpeakingMicrosoft OfficeWarehouse Management System
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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Summary The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience.
- Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities.
Responsibilities
- Support client relationship by becoming an extension of our client's business
- Build strong rapport with partners with managing relationships, setting expectation and status communication
- Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
- Supports parcel requests and issues from carrier or client and escalates as needed
- Supports new client implementations/enhancements as needed
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.
Requirements
- High School Diploma or GED required
- Must have at least six (6) months of experience in a customer service role
- Knowledge, Skills and Abilities
- Ability to follow both written and verbal instructions
- Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization
- Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law.
Nice to have
- Associates' Degree preferred
- Experience with working with a warehouse management systems (WMS) is preferred
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Skills
- Why Work for Saddle Creek?
- Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment.
Compensation
- HSA with annual employer contribution
Benefits
- Benefits package including medical, dental, vision and medical reimbursement
- Medical employee-only premium less than $10/week with wellness discounts
- HSA with annual employer contribution
- Vacation immediately upon hire
- Tuition reimbursement
- Company paid life insurance and short term disability
- Education/Experience
This listing is sourced directly from Scls's careers page and normalized into a canonical job model.