Collectors
Senior Customer Relations Trainer, PSA
Santa Ana, CA · Senior · Contract
No sponsorshipDetected 1 day ago
Project ManagementProblem SolvingTime ManagementMentoringWriting
About the role
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
- We're always on the lookout for talented people to join our growing team.
- Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Responsibilities
- Support with onboarding and training new hires and temporary employees for Customer Relations.
- Anticipate and identify future training needs and create a curriculum, with the Customer Relations Supevisor's guidance to facilitate training.
- recommend and implement optimal solutions
- measure observed improvements, draft documents and reports within Customer Relations.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Collectors uses e-Verify to validate your ability to work legally in the United States.
Requirements
- 2-4+ years of experience in a training environment required.
- Fluent in English with the ability to read and comprehend instructions, correspondence, and memos
- ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
- Proven work experience training others.
- Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
- Ability to stay organized and be detail-oriented.
- Ability to present complex information to a variety of audiences.
- Ability to hear alarms, signals, and verbal instructions.
- Candidates must be authorized to work in the United States.
Nice to have
- B.S. or B.A. preferred
Skills
- The reasonable estimated hourly rate for this position is $28.
- Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Compensation
- Focus on building annual programs and preparing teaching plans for all employees.
Benefits
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
- Attendance must be reliable, and you must be flexible to occasionally cater to later shifts.
Company info
- All regular, full-time employees are eligible for ten company paid holidays
- We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
Visa & Work Authorization
- Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.