Advocate Health

Advocate Health

Patient Service Representative I Hospital - PT 1500-2330 Mt. Island

Charlotte, NC - 3536 Mt Holly Huntersville Rd · Part-time

Sponsorship not specifiedDetected 10 hours ago
ComplianceCustomer SupportHIPAAEpicClinical TrialsPatient CareResearchCommunicationProblem SolvingMicrosoft Office

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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems.
  • Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
  • Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities.

Responsibilities

  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service.

Requirements

  • Notary training/licensure may be required as appropriate for service line and/or facility.
  • Must be able to transition from sitting to standing frequently.
  • Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
  • Must be able to push/pull up to 50 lbs. with assistance.
  • Obtains patient or guarantor signatures as required.

Skills

  • Demonstrate the Advocate Health purpose, values and behaviors.
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work.
  • Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.
  • Strong attention to detail and accuracy.
  • Excellent customer service skills in a variety of situations.
  • Must have excellent service recovery skills.
  • Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
  • Interact with physicians and their staff to resolve issues related to patient care.
  • Strong understanding and comfort level with computer systems.
  • Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.
  • HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations.
  • Ability to handle sensitive and confidential information according to internal policies.

Compensation

  • Every Wednesday and EOW Pay Range:

Benefits

  • About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
  • Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
  • Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.
  • One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities.
  • Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team.
  • Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed.
  • Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations.
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This listing is sourced directly from Advocate Health's careers page and normalized into a canonical job model.