LUX Infusion

Patient Support Specialist

Garnet Valley, Pennsylvania, United States

Sponsorship not specifiedDetected 5 days ago

ComplianceCustomer SupportHIPAAPharmacy PracticePatient CareCommunicationMicrosoft Office

About the role

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption.
If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
Maintain accurate patient records, demographic information, and insurance documentation in designated systems
Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service
A strong commitment to patient support and continuity of care
We believe patients deserve clarity, consistency, and compassion throughout their care - especially as they manage ongoing therapies.
The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies.
Builds trust with providers, caregivers, and pharmacy partners through accuracy and professionalism
Supports clinicians and pharmacists by ensuring refill readiness and regulatory compliance
Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

Comfort balancing multiple priorities while maintaining accuracy
Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire)
Basic proficiency in Microsoft Office and related technology platforms
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role.
The employee may also be required to occasionally lift and/or move up to 25 pounds.
They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
Participate annually in required legal and ethical compliance training

Pharmacy Technician certification (if not required by state)
One (1) or more years of experience in specialty pharmacy
Experience communicating with patient care settings including outpatient clinics, inpatient facilities, skilled nursing, or home care environments
You don't need to check every box - we care just as much about how you show up as what's on your resume.
Why LUX Infusion
Here, you'll find:
Purpose‑driven work that directly impacts patient lives
A patient‑first, clinician‑led culture

Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Clear, compassionate communication skills with patients and healthcare partners

What We're Looking For
At LUX Infusion, we're reimagining infusion and specialty care as something more human, more supportive, and more connected.
We're looking for a Patient Support Specialist who wants their work to mean something - someone who brings care, accountability, and purpose to every patient interaction.
At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected.

This listing is sourced directly from LUX Infusion's careers page and normalized into a canonical job model.