NTT DATA, Europe & LATAM, Branch in USA, Inc.
Senior ServiceNow FSO Architect
Miami, Florida, United States · Senior · Contract
Sponsorship not specifiedDetected 9 days ago
RESTData EngineeringComplianceCRMOnboardingCustomer SuccessCustomer SupportCollaborationSarbanes-Oxley
About the role
- Senior professional highly specialized in US Bank Secrecy Act (BSA) regulatory and compliance requirements and ServiceNow Financial Services Operations (FSO), with proven experience in the architecture, solution design, integration, and implementation of complex banking operations for U.S. financial institutions.
- The professional will serve as both a technical and functional leader in the transformation of financial back-office processes, connecting native ServiceNow FSO capabilities with legacy banking systems, core platforms, digital channels, risk engines, compliance solutions, and both enterprise-scale and departmental applications.
- The candidate must possess deep expertise in US Bank Secrecy Act (BSA) regulatory and compliance requirements and it is a plus to also have experise in ServiceNow FSO module for Banking, including workflow automation, case management, financial services workspaces, embedded risk and compliance controls, and specialized banking applications.
Responsibilities
- Act as the lead architect responsible for defining the ServiceNow FSO architecture for U.S. banks, covering solution design, data models, integrations, governance, security, user experience, process automation, and enterprise-scale deployments.
Requirements
- 5+ years of experience in enterprise solution architecture.
- Proven delivery experience across multiple ServiceNow FSO implementations for U.S. banks or financial institutions.
- Experience working with U.S.-based stakeholders, regulations, banking operations, and omnichannel servicing models.
Nice to have
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- Certifications in:
- Customer Service Management (CSM)
- Related ServiceNow disciplines
- Additional experience in:
- GenAI / Now Assist applied to financial operations
Benefits
- Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health.
- NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures.
Company info
- We are looking for a Senior ServiceNow FSO Architect to work in a hybrid environment onsite with our global client in the Miami, FL.
Visa & Work Authorization
- Visa and Mastercard rules
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