Ramp
Technical Consultant, Mid-Market
Remote (US) · Mid · Full-time
Sponsorship not specifiedDetected 15 days ago
Product ManagementProduct StrategyAccount ManagementAccountingSAPERPHRISCustomer SuccessCommunicationProblem SolvingAdaptabilityNetSuite
About the role
- Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams.
- You will define the customer's financial & technical success criteria from onboarding through activation and expansion.
- The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.
Responsibilities
- Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions
- Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
- Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
- Contribute to internal documentation and tooling that scales Ramp's ability to support integration use cases across a growing customer base
- Relocation support to NYC or SF (as needed)
Requirements
- Bachelor's degree in computer science, engineering, finance, business, or a related field
Nice to have
- Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows.
- SAP S/4HANA or Sage Intacct expertise highly preferred.
Skills
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
- Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
- Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp's upmarket motion
- Benefits available to all full-time Ramp employees (Global)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- United States
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
Company info
- Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
- Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
- Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.