Usc

Assistant Director, Master's Program Office

Los Angeles, CA - University Park Campus · Director

Sponsorship not specified$35k-$39kDetected 9 hours ago

AccessibilityExcelHRISResearchLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office

About the role

The Higher Education, Leadership, and Data (HELD) Program Office requires an Assistant Director (Student Services Advisor II) with student advisement experience and strong communication skills to report to the Director.
The applicant should be dependable, empathic, and detail-oriented.
The summary of the position is provided below:

Analyze student data, identify challenges, and propose and execute strategic plans to manage student populations and/or issues. Produce reports based on student record data, as needed, such as for program scheduling or program development purposes.
Evaluate student academic, administrative, or personal problems and concerns, and refer student to the appropriate student services office for additional support.
Provide leadership and guidance to our advising team and student worker(s) who perform similar work, set priorities and timelines for the team's work, and monitor and evaluate our delivery of student services.
Collaborate with faculty and administrators regarding student progress, grades, assignments, course scheduling, policies, and student support services or resources.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Design and execute student events and student success programming including newsletters/job board, orientation, trainings, webinars, receptions, conferences, and commencement, both in person and online, with some evening and weekend requirements.
Collaborate with other university offices to resolve issues of petitions, financial aid, grades, fees, etc.
Collaborate with faculty regarding student progress, grades, texts and assignments, course scheduling, and instructional resources.
Ability to manage and analyze data

Bachelor's degree.
Advise online and/or in-person graduate level students on the requirements of their degree, evaluate unusual student circumstances, gather relevant information, and propose solutions.
Coordinates registration activities, grading, degree progress, enrollment, degree verification, and transcripts.
Maintain currency on university policies, procedures and regulations pertaining to registration, course and degree requirements, graduation requirements, petitions and other student services.
Advise on matters of curriculum, course, and degree requirements, and monitor student progress in the program.

Demonstrated ability to provide critical thinking and problem-solving skills and to work independently.
Ability to meet deadlines and prioritize projects in the face of changing priorities and fluctuating workloads.
Proficiency with Microsoft Office products, Internet, web content-management systems, social media, and database computer programs.
Ability to work effectively with students in a holistic manner with enthusiasm for providing excellent student-centered services.

Preferred Education:
Master's degree
USC is an equal opportunity employer.
USC observes affirmative action obligations consistent with state and federal law.
Inquiries will be treated as confidential to the extent permitted by law.
Notice of Non-discrimination
Employment Equity
Read USC's Clery Act Annual Security Report

Participate in budget analysis and tuition projections as they relate to student advisement.
Ensure students are associated with the correct courses in the online learning system and are connected with their instructors and thesis chairs as appropriate/necessary.

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles.
As an employee of USC, you will be a part of a world-class research university and join the "Trojan Family," which is comprised of distinguished faculty, staff, students, and alumni locally, nationally, and globally.

This listing is sourced directly from Usc's careers page and normalized into a canonical job model.