SPS-North America Opportunities - Not Externally Posted Board
Client Service Supervisor
New York, New York, United States
Sponsorship not specifiedDetected 27 days ago
LogisticsRecruitingHRCustomer SupportLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- The primary focus of this position is leading the front-of-house reception team and ensuring a professional, welcoming, and seamless client and visitor experience.
- Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
Responsibilities
- Lead and oversee daily front-of-house reception operations, ensuring a polished, professional, and welcoming experience for all visitors, employees, and client stakeholders
- Supervise and coordinate conference center, reception, mailroom, shipping/receiving, and facilities support functions
- Manage, coach, and develop the reception team with a strong focus on hospitality, professionalism, communication, and service excellence
- Support meeting and event logistics, including room readiness, visitor coordination, wayfinding, and communication with internal teams
- Lead, coach, and motivate team members to deliver a high-touch service experience and meet performance standards
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Requirements
- High school diploma or GED required
- Minimum of 2 years of supervisory or team lead experience required
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced, client-facing environment
- This role is ideal for a polished, service-oriented supervisor with experience in hospitality, hotel concierge, conference center operations, corporate reception, or high-touch client service environments.
Nice to have
- Prior experience in a hotel, corporate hospitality, concierge, conference center, executive reception, or guest services environment
- Experience supporting meeting room coordination, events, visitor management, or front-of-house operations
- None or negligible
- Experience in hospitality, hotel concierge, conference center operations, corporate reception, front desk management, guest services, or a high-touch client service environment strongly preferred
Skills
- Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
- The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Compensation
- $93,000 - $93,000 USD
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
- SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
- Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Benefits
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
- Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
- SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Company info
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
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