Rimini Street
Associate Customer Success Manager
Remote United States, USA · Senior
Sponsorship not specified$71k-$89kDetected 71 days ago
Agentic AISEMCRMAccount ManagementExcelSAPERPCustomer SuccessLeadershipCommunicationMicrosoft Office
About the role
- We are looking for a motivated Customer Success Associate to join our team.
- Your goal is to ensure customers achieve their business objectives using our platform, driving high satisfaction and long-term retention.
- The CSA is foundational to ensure SEMs spend their time driving customer outcomes, enabling proactive management through data visibility, alerts, and insights across the customer lifecycle.
Responsibilities
- In this role, you will be the primary point of administrative support for Sales Engagement Managers who manage a portfolio of install base accounts, guiding them from initial onboarding through their entire customer lifecycle.
- Maintain account risk and objectives tracking to enable improved SEM management and visibility.
- Support account plan creation and updates to maintain current strategy, objectives, and execution plans.
- Open and manage internal requests as needed to support account activities and ensure timely resolution.
- Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation.
- Coordinate preparation of materials used to support customer renewal, value proposals, ticket analysis, and other supporting items.
- Help maintain a rolling schedule of renewals for 9 months out for customer
- Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Skills
- Strong CRM, reporting, and cross-functional coordination skills
Compensation
- Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
Benefits
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- Generous Paid time off (PTO)
- Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements.
Company info
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts.
Equal opportunity
- Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Visa & Work Authorization
- Coordinate and document internal discussions related to executive sponsor programs and account strategy.
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This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.