Probably Genetic
Forward Deployed Product Manager
San Francisco · Senior
Sponsorship not specified$155k-$195kDetected 42 days ago
PythonSQLMachine LearningProduct ManagementCustomer SuccessCustomer SupportCadenceClinical TrialsBioinformaticsLeadershipCommunicationPublic Speaking
About the role
- We are looking for a Forward Deployed Product
Responsibilities
- Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
- Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
- Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
- Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
- Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
- Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
- Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio
- Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
- Strong data fluency - comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
- serving as a primary point of contact, delivering proactive insights, and translating customer needs into product improvements that drive retention and growth.
Requirements
- 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role - ideally in a biopharma, healthtech, or data-driven B2B environment
- Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
- Some things that are not required, but you will learn on the job:
- Familiarity with rare disease, genetics, or the biopharma drug development lifecycle
Compensation
- The salary range for this role is $155,000-$195,000 annually.
Benefits
- Fair and equitable compensation with competitive early-stage equity grants
- Generous Flexible Time off policy, that we actually use
- Parental Leave Benefits (12 weeks for both birthing and non-birthing)
- Health Benefits including medical, dental, vision, therapy, FSA, and 401k
- Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients.
- We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development.
- We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.
- Hybrid, flexible work with high-trust and autonomy
Company info
- We are looking for a few specific things that will help you succeed in this role:
- AI native - you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
- We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves.
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