Trove Brands
Customer Service Lead- Training and Development
Lehi, Utah
Sponsorship not specifiedDetected 6 days ago
Project ManagementOnboardingCustomer SupportZendeskLeadershipCommunicationMentoring
About the role
- Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
- A career at Trove Brands is not about punching the clock. It's about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at
Responsibilities
- Curate and Maintain Training Materials: Manage our training resources and SOPs, ensuring content remains accurate, up-to-date, and easily accessible.
- Project Management: Proven ability to manage multiple priorities simultaneously, delegate effectively, and meet deadlines.
- We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments.
Requirements
- Maintain frontline proficiency by connecting with consumers across our support channels as directed by the CS leadership team.
- 1-3 years of experience in instructional design, corporate training, or customer service coaching.
- Familiarity with Helpdesk and ticketing software solutions (e.g., Gorgias, Zendesk, Freshdesk).
- These individuals will demonstrate the ability to anticipate and adapt language to better suit the needs of an individual customer and speak with empathy and care.
- Technical Proficiency: Familiarity with Helpdesk and ticketing software solutions (e.g., Gorgias, Zendesk, Freshdesk).
Skills
- Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®.
- A career at Trove Brands is not about punching the clock.
- Your work will not only impact the company, it will impact the lives of millions of people around the world.
- Excellent written, verbal, and interpersonal communication skills.
Benefits
- Comprehensive medical, dental, and vision care
- Maternity/Paternity leave
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Facilitate New Hire Onboarding: Oversee the end-to-end onboarding process, including digital learning modules, coaching sessions, and live trainings.
- Drive Professional Development: Assist in designing and executing continuous learning opportunities and professional development initiatives for the broader team.
- Our culture is passionate, entrepreneurial, and energetic.
- Among the many benefits our team members enjoy are:
Company info
- Who We're Looking For
- We're looking for individuals with a service mindset.
- A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning training associates to consistently accomplish this goal.
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This listing is sourced directly from Trove Brands's careers page and normalized into a canonical job model.