Advocate Health and Hospitals Corporation

Advocate Health and Hospitals Corporation

Service Response Center Switchboard Operator

Atrium Health Wake Forest Baptist - Medical Center Blvd, Winston Salem, NC · Part-time

Sponsorship not specified$21k-$31kDetected 1 hour ago
Customer SupportClinical TrialsPatient CareResearchCommunicationProblem Solving

About the role

  • If you're passionate about delivering exceptional customer service and thrive in dynamic, high-volume settings, this is an opportunity to make a meaningful impact.
  • Essential Functions Answer and route incoming calls in a courteous, respectful, and professional manner while identifying and addressing callers' needs efficiently.
  • Provide after-hours answering services for internal clinics, accurately collecting patient information and paging on-call physicians according to established guidelines.

Responsibilities

  • In this role, your ability to multitask, communicate clearly, and remain calm under pressure will directly support patient care and hospital operations.
  • Maintain and update switchboard systems, including telephone and pager information, across multiple campuses (main, Lexington, Davie, and West Campus).
  • Manage and update on-call schedules, proactively following up with departments to resolve discrepancies or missing information.
  • Support Pathology by serving as a third-party witness during sensitive after-hours discussions, documenting and submitting recordings per protocol.
  • Enter and maintain accurate documentation across multiple software systems while navigating high call volumes.
  • Perform additional duties as assigned to support overall Service Response Center operations.

Requirements

  • Minimum of 2 years of experience in a direct customer service or consumer-facing role.
  • Basic computer proficiency, including the ability to navigate multiple systems simultaneously.
  • No licensure or certification required.

Benefits

  • About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
  • Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
  • Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.
  • One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities.
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