KRAFTON Americas

IT Support Specialist

El Segundo, CA

Sponsorship not specifiedDetected 7 days ago

LinuxJiraLogisticsProcurementCustomer SupportDNSFirewallVPNUnreal EngineCommunicationCollaborationProblem SolvingCompTIA

About the role

This is a KRAFTON Americas / KA IT position reporting into KA IT, with EHG as the primary supported studio.
This position is embedded in KA IT and will be trained, managed, and supported by the KA IT team.

Provision, configure, deploy, ship, receive, and maintain workstations, laptops, loaner/travel equipment, monitors, peripherals, and other EHG support hardware.
Maintain accurate asset inventory and lifecycle records for EHG-supported equipment in alignment with KA IT procedures and audit requirements.
Support procurement, warranty, repair, replacement, return, and disposal workflows for EHG hardware and software requests.
Perform or coordinate approved user lifecycle and access administration in Active Directory, identity platforms, endpoint management tools, and service admin consoles in accordance with KA/HQ IT standards.
Document support processes, standard operating procedures, knowledge-base articles, asset records, and ticket updates clearly and consistently.
Identify and recommend improvements to EHG support workflows, equipment handling, procurement, asset management, onboarding, and request intake.
Provide Audio Visual and conference room support as needed, including projectors, conferencing equipment, meeting peripherals, and related user support.

3+ years of experience working in an IT support, IT operations, desktop support, systems support, or similar role.
Working knowledge of Linux and Windows Server environments.
Experience with Active Directory, identity and access management concepts, group membership, permissions, and user lifecycle support.
Experience with endpoint and device management tools such as Intune, Jamf, SCCM, or similar platforms.
Strong knowledge of networking principles and technologies, including DNS, DHCP, VLANs, VPN, wireless, firewalls, and general LAN/WAN troubleshooting.
Experience with incident management, request management, change management, documentation, and ticketing systems such as ServiceNow, Jira Service Management, or similar tools.
Comfort working with administrative access and sensitive systems in a security-conscious environment.
Ability to lift, pull, and/or carry up to 50 lbs.
Strong knowledge of Windows and macOS operating systems, application support, troubleshooting, and endpoint administration.
Ability to support remote and distributed users while also managing physical equipment, inventory, staging, storage, and shipment workflows.
Excellent problem-solving skills with the ability to prioritize multiple requests, communicate status clearly, and manage follow-through across teams.
Excellent communication, customer service, teamwork, and stakeholder-management skills.
Detail-oriented, organized, and able to work independently or in a team setting.

Experience supporting game development studios, creative production teams, or other technical content-creation environments.
Juniper, Palo Alto, or similar network/security platform experience.
Experience working in a global IT environment with HQ, regional, and studio-level stakeholders.
Reasonable Accommodation
KRAFTON Americas is committed to the full inclusion of all qualified individuals.
BS in Computer Science, MIS, Information Technology, or similar field preferred
technology certifications and/or equivalent work experience may be used in place of a degree.

This listing is sourced directly from KRAFTON Americas's careers page and normalized into a canonical job model.