Crisp Recruit
Bilingual Sales Intake Manager
Los Angeles, CA
Sponsorship not specifiedDetected 19 days ago
CRMBusiness DevelopmentPipeline ManagementCommunication
About the role
- Final question: When faced with a challenge, do you get excited or run away?
- Our team values responsiveness, professionalism, compassion, and clear communication throughout every stage of the client journey.
- This individual will play an important role in strengthening intake operations, improving conversion performance, and helping ensure qualified opportunities are handled with care and consistency.
Responsibilities
- Intake and Lead Management: Manage incoming leads across calls, texts, web forms, and scheduled consultations, ensuring timely follow-up, clear communication, and a high-quality prospective client experience.
- Consultative Communication: Build trust quickly with prospective clients, explain next steps clearly, address common questions or concerns, and support strong lead-to-engagement conversion.
- Performance Tracking: Monitor key intake metrics including response times, contact rates, follow-up activity, and conversions, using data to improve outcomes and maintain accountability.
- Process Support and Optimization: Help strengthen intake workflows, scripts, qualification standards, and handoff processes to improve consistency, efficiency, and client experience.
- CRM and Pipeline Management: Maintain accurate records, source attribution, and pipeline updates within the CRM, while identifying opportunities for better visibility and stronger follow-through.
- Cross-Functional Coordination: Work closely with attorneys, legal staff, and marketing to support intake needs, align on qualified matters, and help manage fluctuations in lead volume.
- Communication Skills: Strong verbal and written communication skills with the ability to build rapport, inspire trust, and represent the firm professionally.
- Are you a persuasive communicator who can turn inbound leads into signed clients with persistence, empathy, and confidence?
- Can you manage high volumes of inquiries with speed, accuracy, and professionalism while keeping the client experience front and center?
Requirements
- If you have any questions, please email recruit@crisp.co only.
- Strong proficiency in both Spanish and English is required.
Nice to have
- Industry Familiarity: Experience in personal injury, legal services, or other professional services environments is a plus, but not required.
Skills
- Bilingual Fluency: Strong proficiency in both Spanish and English is required.
- Work
Company info
- What we're looking for
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