SigNoz
Observability Success Architect
United States · Vp
Sponsorship not specifiedDetected 125 days ago
GoGitKubernetesPrometheusGrafanaSite Reliability EngineeringSalesCustomer SuccessCadence
About the role
- When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call.
- When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how.
Responsibilities
- Own a named portfolio and drive NRR and adoption
- Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts
- Build the CS playbook that the next hires will follow
Requirements
- Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar
Benefits
- You'll build this function from scratch - the playbooks, health scoring, QBR cadence, expansion motions. Everything.
Company info
- 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company
- You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers.
- Run technical onboarding - get customers to production-grade instrumentation fast
- Timezone alignment with US customers is non-negotiable.
- Some Travel to meet customers
This listing is sourced directly from SigNoz's careers page and normalized into a canonical job model.