Scholastic

Payment Representative III

Jefferson City, Missouri · Mid · Full-time

Sponsorship not specifiedDetected 1 day ago

ExpressComplianceSalesforceSalesExcelCustomer SupportResearchCommunicationProblem SolvingMicrosoft OfficeAccounts Payable

About the role

Time Type: Full time Job Type: Regular Job Family Group: Cust Svc & Call Center Location Region/State: Missouri EEO Statement: Scholastic is an Equal Opportunity Employer.
Those factors shall not influence the determination of qualifications for a job or other opportunity within the company.
EEO is the Law Poster EEO Scholastic Policy Statement Pay Transparency Provision

Must be able to multitask and utilize multiple systems at a time.
Must be willing to make decisions and use judgment in resolving customer problems.
Work independently with high degree of accuracy and attention to detail.
Excellent problem-solving abilities.
Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.
Computer skills, including website navigation and usage preferred.
Previous business phone etiquette is preferred.
Outlook, Excel and Word experience preferred.
Must pass background check.
Customer Service experience preferred.

This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail.
They will then be responsible for redacting the credit card number.
Will assist in processing credit card exception reporting.
Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.
Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.
Will provide feedback to the NSO management team and perform other duties as required.
Above average attendance preferred.
Ability to learn new skills quickly and retain information learned.

Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.
Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
EEO is the Law Poster
EEO Scholastic Policy Statement
Pay Transparency Provision

This listing is sourced directly from Scholastic's careers page and normalized into a canonical job model.