Cordialsausa
Senior Franchise Training Analyst
Springfield, New Jersey · Senior · Full-time
Sponsorship not specifiedDetected 30 days ago
Project ManagementCustomer SupportCommunicationMentoringFood Safety
About the role
- The Senior Franchise Training Analyst leads franchise onboarding, training, and operational readiness initiatives across the Northeast region.
- This role ensures franchise partners and store teams are equipped with the knowledge, tools, and operational capabilities necessary to successfully launch, operate, and grow high-performing locations.
- Serving as a key partner to franchise owners throughout the onboarding and opening process, the Senior Franchise Training Analyst delivers training, coaching, and operational support to drive consistency, compliance, and business performance.
Responsibilities
- Lead franchise onboarding and training programs from contract signing through grand opening.
- Serve as a primary training and onboarding partner for franchisees, providing guidance and support throughout the startup process.
- Maintain training records, certifications, and compliance documentation to support operational and audit requirements.
- Promote food safety, quality standards, and operational excellence while collaborating with cross-functional teams to support franchise growth and successful store openings.
- Perform other job-related duties as assigned.
- This position collaborates closely with cross-functional teams to support franchise growth while upholding brand standards, operational excellence, and a high-quality customer experience.
Requirements
- Ability to travel frequently throughout the Northeast region.
- 3-5 years of experience in franchise operations, training, learning and development, retail, food service, or quick-service restaurant (QSR) environments.
- Experience designing and delivering training, onboarding, or learning programs.
- Experience in supporting franchise systems or multi-unit operations is preferred.
- Skills & Competencies
- Strong presentation, communication, coaching, and relationship-building skills.
- Excellent organizational and project management abilities with the capacity to manage multiple priorities.
- Ability to influence stakeholders and build trust with franchise owners and operational teams.
- Bilingual in Spanish and English
- Additional Requirements
- Valid driver's license and reliable transportation.
Nice to have
- Position Summary
- Facilitate engaging in-person and virtual training sessions for franchise owners, managers, and store teams.
- Evaluate franchisee knowledge and operational competency through assessments, certifications, and field observations.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Experience facilitating classroom, virtual, and/or hands-on operational training.
- Knowledge of operational procedures, customer service, and basic business principles.
Benefits
- Health, dental, and vision insurance
- Life insurance
- Design and deliver training materials and learning programs covering operations, brand standards, customer experience, finance, marketing, and people management.
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This listing is sourced directly from Cordialsausa's careers page and normalized into a canonical job model.