TextNow, Inc.

TextNow, Inc.

Site Reliability Engineer

Waterloo, ON · Senior

Sponsorship not specified$113k-$162kDetected 110 days ago
GitAWSCloud PlatformsTerraformAnsibleCI/CDDevOpsSite Reliability EngineeringIncident ResponseLeadershipCommunicationCollaboration

Stay score

odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level II · 2×
Level I$76,3981 entry
Level II$96,4082 entries
Level III$116,4383 entries
Level IV$136,4484 entries

$3,038 more — $116,438 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.

Based on the DOL prevailing wage for this occupation and worksite, a base salary of $116,438 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.

DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Waterloo-Cedar Falls, IA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • We believe communication belongs to everyone.
  • TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.
  • We're the largest provider of free phone service in the nation.

Responsibilities

  • Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow's infrastructure and services.
  • Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve system performance. Conduct post-mortems and implement corrective actions to enhance reliability.
  • Performance Monitoring & Optimization: Implement and improve observability tools, logging, and monitoring solutions to identify and mitigate potential system issues proactively.
  • Continuous Improvement: Identify areas for improvement in architecture, automation, and operational practices. Contribute to the design and implementation of new SRE best practices.
  • AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
  • We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Requirements

  • You'll be a great fit if you have:
  • You have 5+ years of experience in an operationally focused role, such as SRE, DevOps, or Infrastructure Engineering, with a deep understanding of reliability, scalability, and performance optimization.
  • Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently.
  • You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence.
  • Proficient with Key Technologies: Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently.
  • Incident Management Expert: You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence.

Skills

  • The expected base salary range for this role is:
  • Canada Intermediate: CAD $113,400 - $162,000 annually
  • Canada Senior: CAD $158,000 - 207,000 annually
  • Canada Staff: CAD $200,400 - 248,000 annually
  • Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance.
  • This posting is for a current active vacancy.
  • Final hiring decisions are ultimately made by humans.
  • More about TextNow
  • Customer Obsessed
  • Do Right By Our People
  • Accept the Challenge
  • Act Like an Owner

Compensation

  • CAD $113,400 - $162,000 annually
  • CAD $158,000 - 207,000 annually
  • CAD $200,400 - 248,000 annually
  • Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance.
  • We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range.

Company info

  • Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
  • Our values Customer Obsessed We strive to have a deep understanding of our customers.
  • Give a Damn We are deeply committed and passionate about our work and achieving results.
  • We're proud of the culture that we've built at TextNow, but one of the most common questions we hear is 'how do you continue to sustain it as the world and the company continues to change?' The reality is that we're only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
  • We strive to have a deep understanding of our customers.

Equal opportunity

  • We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
  • Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
  • TextNow Candidate Policy
  • By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
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This listing is sourced directly from TextNow, Inc.'s careers page and normalized into a canonical job model.