AlertMedia
Director, Strategic Customer Success
Austin, Texas HQ · Director · Full-time
H1B sponsorship availableDetected 19 hours ago
SalesforceAccount ManagementExcelCustomer SuccessCommunicationCollaboration
About the role
- 3+ years experience in managing Customer Success Teams focusing on enterprise or strategic accounts
- Strong executive presence with experience engaging VP and C-level stakeholders
- Strategic mindset with the ability to align customer goals to business outcomes and ROI
Responsibilities
- Own the success, retention, and growth of AlertMedia's highest-value strategic accounts
- Build and maintain strong executive relationships, acting as a trusted advisor to senior stakeholders
- Lead renewal strategy and execution in partnership with Sales and Finance
- Drive account growth through expansion opportunities, including new use cases, products, and enterprise adoption
- Develop and execute strategic success plans aligned to customer goals and measurable outcomes
- Partner cross-functionally with Sales, Product, Support, and Professional Services to deliver a seamless customer experience
Requirements
- You understand how to translate business objectives into meaningful customer outcomes, and you're equally comfortable leading a strategic conversation in the boardroom as you are driving adoption with operational teams.
- Your assertiveness is balanced by empathy-you know when to push, when to guide, and when to step back and truly hear what's being said.
Nice to have
- Demonstrated success driving customer retention, renewals, and expansion (NRR/GRR ownership preferred)
Skills
- Excellent English communication skills, both verbal and written
Compensation
- Competitive base salary + Company-wide bonus program <span data-ccp-props="{"134233117":false,"134233
Benefits
- Competitive base salary + Company-wide bonus program <span data-ccp-props="{"134233117":false,"134233
- Data-driven approach to managing customer health, adoption, and success metrics
Company info
- Customers always come first
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
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This listing is sourced directly from AlertMedia's careers page and normalized into a canonical job model.