Mary Free Bed at Home

Mary Free Bed at Home

Patient Service Representative - Scheduling

Grand Rapids, MI, USA

Sponsorship not specifiedDetected 26 days ago
Customer SupportICD-10LeadershipCommunication

About the role

  • It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.
  • When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century.
  • Our hallmark is to carefully listen to patients and innovatively serve them.

Responsibilities

  • Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
  • We have the great privilege of helping patients and families re-build their lives.
  • This is true of every employee, from support staff and leadership, to clinicians and care providers.

Requirements

  • Computer experience with high accuracy level of data entry.

Nice to have

  • Minimum of the GED/Diploma, Associates degree preferred

Compensation

  • based on experience, starting from $19.50
  • The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Benefits

  • Bachelor's Degree in a health-related field
  • Knowledge of medical terminology and clinical rehabilitation.

Company info

  • Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
  • Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
  • Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
  • Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
  • A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
  • Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
  • Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
  • Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
  • Manage calls from insurance/care managers to coordinate multi discipline care for patients
  • Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
  • Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
  • Perform all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes
  • Provide various other responsibilities and clerical/therapist support as delegated by Manager

Equal opportunity

  • If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.
  • Mary Free Bed is an equal opportunity employer.
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This listing is sourced directly from Mary Free Bed at Home's careers page and normalized into a canonical job model.