Lead Surge
AI Business Process Analyst
Remote (United States)
Sponsorship not specifiedDetected 22 days ago
CybersecurityComplianceLead GenerationOperations ManagementCommunicationCritical ThinkingPublic SpeakingPlain LanguageOrganizational Skills
About the role
- The AI Business Process Analyst is the organizational lens through which AI opportunities are identified, mapped, and prioritized.
- This role is responsible for conducting a comprehensive review of every department and its associated workflows understanding how work gets done today and synthesizing those findings into clear, actionable insights that guide AI implementation.
- This person bridges the gap between business operations and technology, translating what they observe on the ground into structured recommendations the team can act on.
Responsibilities
- Interview team leads and individual contributors to understand workflows, where handoffs occur, and where friction or inefficiency exists
- Evaluate documented processes through the lens of AI applicability, identifying where automation, prediction, summarization, or augmentation could drive meaningful improvement
- Build a structured backlog of AI use cases with supporting context, process documentation, and expected outcomes
- Partner with department leaders to validate findings, pressure-test assumptions, and align on priorities before solutions are designed
- Serve as an internal advocate for operational clarity helping teams articulate pain points they may not yet have language for Implementation Support
- Support change management efforts by documenting how new AI-assisted processes will differ from current-state workflows
Requirements
- 5- 8 years of experience in business process analysis, management consulting, operations strategy, or a closely related field
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Nice to have
- Strong working knowledge of AI options, capabilities and limitations, enough to recognize where AI can and cannot help, without requiring a technical background
- Ability to quickly learn how a business operates and identify where change will have the most meaningful impact
- Excellent communication and facilitation skills, comfortable leading discovery sessions, presenting findings to senior stakeholders, and translating complexity into plain language
- All applicants should be well versed in working within SOC 2 data security requirements
- Experience working in performance-driven environments
- Candidates will be expected to show, not just describe, what they have built.
Company info
- Lead Surge is a remote company based in the Boston area.
- We are committed to creating an environment free from discrimination and harassment, and we celebrate the unique perspectives and backgrounds that each team member brings to our organization.
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This listing is sourced directly from Lead Surge's careers page and normalized into a canonical job model.