Mastercard
Senior Specialist, Content Design
Toronto, Canada, CA · Senior
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About the role
- We are looking for a Content Designer who's interested in applying their expertise to new payments products.
- In close collaboration with product experience and visual designers, researchers, strategists and product managers, your job is to help ensure that our products are customer-centric.
- You'll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story.
Responsibilities
- Develop narratives, creating information architectures, writing UX copy, testing content, etc.
- Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work
- Demonstrated expertise in managing content design workflows using best-practice methods to craft and validate solutions.
- Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders.
- Able to set clear objectives and manage competing priorities in a fast-paced, fluid environment.
Requirements
- Bachelor's degree or equivalent practical experience.
- Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing
Nice to have
- Experience in the financial space (ideally payments) and/or B2B2C products.
Skills
- Superb writing and communications skills; expert storyteller.
Compensation
- In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role an
Benefits
- Actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas.
Company info
- Facilitate workshops and brainstorming sessions as part of a collaborative product development process
- Develop documentation that helps our customers successfully implement products.
This listing is sourced directly from Mastercard's careers page and normalized into a canonical job model.