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Assistant Director of Front Office

Boston Marriott Newton · Director

Sponsorship not specified$75k-$80kDetected 2 days ago
Customer SupportLeadershipCommunicationMentoring

About the role

  • Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
  • With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
  • Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our among the most recognized in hospitality.

Responsibilities

  • Develop and implement strategies for the Front Desk, PBX, Night Audit and Guest Experience Departments on customer service improvements and operational efficiency.
  • Manage and motivate all staff with daily supervision and support.
  • Create and enforce a Culture of accountability.
  • Manage and monitor labor costs, payroll, and supplies.

Requirements

  • A minimum of 5 years' management or supervisory experience.
  • Ability to work weekends, holidays, and long hours when necessary.
  • Ability to work closely and cohesively with other department heads to ensure guest satisfaction.
  • Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Nice to have

  • Previous Heart of House and Front of House Management experience in a full-service hotel preferred.

Skills

  • Welcome to Boston Marriott Newton, a premier property within the Pyramid Global Hospitality portfolio.
  • Start your journey with us today.

Compensation

  • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

Equal opportunity

  • Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Pyramid Global Hospitality is an equal opportunity employer.
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