Sentry

Technical Enablement Director

San Francisco, California · Director

Sponsorship not specifiedDetected 173 days ago

Brand StrategyCommunication

About the role

You are part product evangelist, part multimedia content producer, part teacher who loves to inspire and educate customers.
This is a uniquely strategic and operational role with a mix of both internal and external responsibilities.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies.

You will partner closely with cross-functional stakeholders including Marketing, Product, Engineering, and Design.
Collaborate with Product and Engineering to ensure the enablement materials are always up to date, continuously update as needed, and meet standards of company branding, messaging and design.
Develop KPIs that measure adoption and effectiveness of the training programs.

5+ year experience in technical training development and delivery
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
Strong knowledge in the application monitoring field
Strong verbal and written communications skills with an ability to build rapport and credibility with technical and business audiences
Strong presentation skills
Significant experience working with customers and partners, both remotely and in person
Ability to think out of the box to develop structured training plans, actions, and measurable metrics
Experience leveraging various learning tools and media to provide optimal learning

Love developer tools, open-source, and/or all things software development life cycle

Sentry is looking for a talented Technical Enablement Director to help drive usage and adoption of our platform through education and enablement.
Own the Sentry University virtual learning platform: prepare the curriculum, build the different learning units, create the content, and manage the overall user experience

be intimately familiar all product capabilities, and how how customers are using the product
This position will be responsible for strategy, planning, and end-to-end execution of training and educational programs, both internal for our employees, and external for our customers and partners.
Become a Sentry product expert: be intimately familiar all product capabilities, and how how customers are using the product
Create a comprehensive training strategy to enable our customers to quickly ramp on our platform, and accelerate their TTV
Are looking to make an impact in the life of our customers through teaching them how use our product to achieve their business and technical goals
Build out and operationalize an engaging certification program for customers, partners, and employees.
Design and own all end-user training content that will be used by CSMs and SEs to deliver to our customers and prospects
Create and deliver an instructor-led training curriculum that would inspire customers to use our product, through virtual group training, and in-person workshops (when it's safe to travel!)

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic.
This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry.
We strive to build a diverse team, with an inclusive culture where every teammate can thrive.
Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software.

candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected

This listing is sourced directly from Sentry's careers page and normalized into a canonical job model.