ZOLL Medical

Technical Support Data Representative II

Chelmsford, MA · Mid

Sponsorship not specified$31k-$40kDetected 16 days ago

SQLCustomer SupportMedical DevicesResearchCommunication

About the role

This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.

Provide support for technical and data inquires related to ZOLL products via telephone or email
Manage department knowledge base, developing best practices & ensuring data integrity
Able to manage active backlog of cases while maintaining other job duties
Desire t continue growing within the Data Support department

Working knowledge of Windows Operating Systems and Server environments
Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)

Follow up on inquiries and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the customer call report
Takes part in on-call rotation, adhering to all expectations of role
Ensuring ZOLL is presented with the highest degree of professionalism
Research required information using available resources
Stays current with systems information, and technology updates
4 Year Degree/Certification in Computer Information Systems required or
Equivalent Experience required

Knowledge, Skills and Abilities
Professional verbal and written communication skills, specifically in documenting notes for cases

For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

The Data Support Representative II will be responsible for providing data support of our medical device products that integrate with our Software products.

ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Including assisting customers and Sales reps via phone and email support with the application of our products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

This listing is sourced directly from ZOLL Medical's careers page and normalized into a canonical job model.