Tinuiti

Senior Manager, Retail Operations

USA - Remote · Senior

Sponsorship not specifiedDetected 27 days ago

RESTAccount ManagementForecastingExcelResearchLeadershipCommunicationMentoringMicrosoft Office

About the role

Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works.
Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it.
We'd love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.

Responsibilities

Monitor and drive forward successful client delivery and strategy to meet and exceed goals for all clients within your purview
Act as leadership support, foster client relationships and serve as a point of escalation for key accounts within your purview
Build client trust and actionable plans to reach a client satisfaction score of 9 or above for clients in your purview.
Drive forward onboarding and account transition process, establishing goal alignment and a positive client experience
Act as point of escalation internally and externally to support successful onboarding and transition process
Manage-up established team KPIs to the Senior Pod Leader Team or Director using internal dashboards
Support the achievement of meeting or exceeding forecasted revenue targets within the pod/portfolio
Support the achievement of Same Store Growth (SSG) targets of clients in your purview
Support the Senior Pod Leadership Team with capacity planning and forecasting
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position.

Requirements

7-10 years of experience in Commerce roles with a proven track record of executing successful campaigns and meeting client goals
Management experience required

Nice to have

Commerce media or commerce operations hands on keys account management experience, a plus
Advanced computer skills including Google Suite, Microsoft Excel, and PowerPoint
Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams

Compensation

Maintain annual certifications for relevant commerce platforms

Benefits

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged.
We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100%
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources

Company info

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We support 100% remote work for this role!
We'd love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees.
With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.
So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
As the Senior Manager, Retail Operations you will:
Client Management & Leadership:

Equal opportunity

This description has been designed to indicate the general nature and level of work performed by employees within this position.
The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Tinuiti is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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This listing is sourced directly from Tinuiti's careers page and normalized into a canonical job model.