LegalAndGeneral
Charles River IMS Support Analyst, L&G - Asset Management, America
Chicago, IL, United States · Staff+ · Full-time
Sponsorship not specified$130k-$145kDetected 86 days ago
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About the role
- Our ambition is to be a leading global investor, innovating to solve complex challenges for our clients using the power of L&G.
- This is rooted in our investment philosophy and processes, which are focused on creating value over the long term.
- This role will involve becoming an SME for asset management-specific investment workflows, focusing on CR IMS, and collaborating with various technical and operational teams to troubleshoot and resolve complex issues.
Responsibilities
- Troubleshoot and resolve incidents relating to the CR IMS platform, collaborating closely with end-users, Charles River Development (CRD) and internal technology teams and ancillary vendor-partners including Asia start of day batch and processes.
- Work closely with CRD/SST Alpha support team and the L&G investment initiatives team to ensure efficient response times for user issues.
- Collaborate with team members and outsourced provider to ensure daily tasks are completed in line with agreed service standards and deadlines (including. accuracy, timeliness, and client service measures).
- Collaborate with internal teams, including IT, operations, and compliance, to ensure seamless integration of the Charles River system with other enterprise systems and data sources.
- Support collaboration with stakeholders to understand their requirements and translate them into technical specifications.
- Work with Charles River data (CRD) in the configuration and maintenance of the CRIMS system to support investment management workflows, including portfolio management, trade order management, compliance, and risk management.
- Provide training and user support to end-users, assisting them in effectively utilizing the features and functionalities of the Charles River system.
- Stay updated with industry trends and advancements in the Charles River platform, make recommendations for, and implement, enhancements to optimize system performance and functionality.
- Proven experience as a Support Analyst, Business Analyst, or similar role, with a focus on configuring and supporting the Charles River Investment Management Solution (CR IMS) or other relevant front office systems.
Requirements
- Manage regular service reviews with CRD and other platform/system vendors as required.
- Bachelors Degree in Computer Science or demonstrable equivalent experience at this level.
- Detailed experience with investment management concepts such as portfolio construction, modelling, asset allocation, execution management.
Compensation
- Conduct annual materiality assessments for CRD and ensure either ad-hoc or scheduled supplier questionnaires are completed promptly and accurately.
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