State Street

Head of Content Operations, VP I - State Street Investment Management

Boston, Massachusetts, USA · Vp

Sponsorship not specified$110k-$189kDetected 15 days ago

Content MarketingLeadershipCommunicationOrganizational Skills

About the role

State Street Investment Management is seeking a Head of Content Operations (VP) to help ensure our content is delivered efficiently, accurately, and in line with regulatory, brand, and editorial standards.
In this role, you'll focus on the operational backbone of content-how it is planned, created, reviewed, approved, published, maintained, and governed across digital and client-facing channels.
This is an ideal role for someone who enjoys bringing structure, clarity, and momentum to complex workflows, and who takes pride in making content systems and processes work better for everyone involved.

Maintain and apply content governance standards, including workflows, approval requirements, and documentation
Own content workflows from intake and prioritization through creation, review, approval, publishing, updates, and archiving
Identify bottlenecks and implement practical process improvements
Content Production and Delivery Support
Support high-volume content delivery across web, insights, campaigns, and client communications
Manage editorial calendars and production schedules in partnership with content and marketing teams
Partner with platform owners and marketing teams to ensure workflows, templates, DAM, and publishing practices support scalable, compliant, optimal content delivery
Collaborate with cross-functional teams to improve and align workflows across AEM, Workfront, and Smartsheet, supporting intake, tracking, review, and delivery processes
Support the design and consistent application of taxonomy, metadata, naming conventions, and publishing standards to improve content findability, reuse, and governance
Stay current on content operations best practices and emerging capabilities, including automation and AI-enabled workflow support

7-10 years of experience in content operations, marketing operations, or digital content management
Experience working in regulated environments, ideally financial services or asset management
Hands-on experience with enterprise CMS and DAM platforms (e.g., Adobe Experience Manager)
Strong understanding of content governance, review processes, and compliance considerations
Experience supporting workflow modernization or content operations improvement initiatives, especially through the use of automation and/or AI
Knowledge of taxonomy, metadata, and content lifecycle management
Familiarity with tools such as Workfront and Smartsheet for project intake, tracking, and workflow management
Familiarity with content UX best practices
Partner with Legal and Compliance teams to improve review efficiency while maintaining required controls

$110,000 - $188,750 Annual
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities

This is a hands-on, execution-oriented role centered on content governance, workflow design, taxonomy, operational agility, content UX enablement, and platform alignment-not content strategy or creative direction.

gin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military a

This listing is sourced directly from State Street's careers page and normalized into a canonical job model.