ICF
ServiceNow Solutions Architect
Arlington, VA · Contract
Sponsorship not specified$144k-$245kDetected 7 days ago
Data VisualizationBudgetingPerformance Management
About the role
- Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants.
Responsibilities
- Configure and operationalize ServiceNow SPM to support demand intake and prioritization, portfolio planning and governance workflows, investment lifecycle visibility, resource and capacity planning, and performance management aligned to FDIC governance structures and processes.
- Design and configure data models, workflows, and governance controls that support intake, prioritization, funding, and investment lifecycle processes, including roles, permissions, access controls, naming conventions, and version-control standards.
- Build integrated reporting and analytics capabilities, including governance, financial, and portfolio performance dashboards, and integrate ServiceNow data with reporting tools such as Power BI.
- Implement AI-enabled decision-support capabilities to enhance demand intake analysis, investment prioritization, portfolio insights, value-realization tracking, governance decision support, and financial forecasting.
- Maintain a coordinated ServiceNow operating environment that aligns with the enterprise ServiceNow implementation, supports unified backlog management, and enables governance workflows across CIOO stakeholders.
- Collaborate with the FDIC's existing enterprise ServiceNow contractor to expand platform adoption and support user acceptance testing, operational adoption, and long-term self-sufficiency.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Five (5) or more years of experience configuring and implementing ServiceNow, including hands-on experience with Strategic Portfolio Management (SPM) and/or IT Financial Management modules.
Nice to have
- Demonstrated experience with data modeling, workflow design, and configuration of roles, permissions, and access controls aligned with organizational governance requirements.
- ServiceNow certifications, such as Certified System Administrator (CSA) and SPM/ITBM or IT Financial Management Implementation Specialist credentials.
- Experience coordinating with multiple vendors in a shared or enterprise ServiceNow environment.
- Familiarity with AI productivity tools (e.g., Microsoft Copilot) and their integration into governance, portfolio, and financial management workflows.
- Experience supporting a federal agency, financial institution, or financial regulatory organization.
- Experience working within complex governance, portfolio management, or technology modernization environments.
- ICF is a global advisory and technology services provider, but we're not your typical consultants.
- We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Compensation
- $144,381.00 - $245,448.00
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.