Albany Med
Customer Service Billing Associate I
1275 Broadway Albany, NY 12204
Sponsorship not specified$46k-$60kDetected 12 days ago
ComplianceCRMOutbound SalesCustomer SupportHIPAACommunicationCollaborationProblem Solving
About the role
- The department is responsible for $65-70M in total Self-Pay AR.
- The Customer Service Billing Associate is the primary point of contact for customer/patient inquiries, receiving in excess of 100 calls per day.
- This position collects payments, assists with insurance inquiries, provides account status, and will escalate calls to management as needed.
Responsibilities
- Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries, including those related to CRM systems-to ensure accurate and timely support
- Maintain strong listening skills; ability to de-escalate in difficult or emotional customer interactions.
- Manage assigned work queues and perform intradepartmental workflow tasks as needed to support efficient operations and cross-functional collaboration
- Manage a cash drawer as needed.
- Perform cross-functional coordination with billing, legal, and insurance teams to ensure accurate processing and issue resolution
- 1-2 years of relevant customer service or support experience - preferred
- Proven capability to self-manage and take initiative in completing assignments with accountability
- Familiarity with CRM or customer support software
- Ability to manage time effectively and complete multiple tasks timely
- Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties.
Requirements
- High School Diploma/G.E.D.. required
- ability to follow processes accurately
- Additional responsibilities as required
Nice to have
- Associate's Degree - preferred
Compensation
- $46,215.00 - $60,080.00
- The department is responsible for $65-70M in total Self-Pay AR.
Benefits
- Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
- Thank you for your interest in Albany Med Health System!
- Albany Med Health System is an
- Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
- Assist patients in reviewing and selecting appropriate payment plan options within the Albany Med Health System guidelines, including guidance on available Financial Aid programs
- Some medical terminology knowledge
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Albany Med's careers page and normalized into a canonical job model.