Innovu, LLC
Lead Project Manager, Client Implementation
Pittsburgh, Pennsylvania
Sponsorship not specifiedDetected 8 days ago
Data AnalysisProject ManagementJiraProcess ImprovementLeadershipCommunicationProblem SolvingMentoringPublic Speaking
About the role
- Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations.
- This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management.
- The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.
Responsibilities
- Independently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completion
- Leads client and partner communications - kickoffs, stakeholder updates, and ongoing check-ins - anticipating and addressing concerns proactively
- Sets and manages client and partner expectations throughout the onboarding lifecycle - translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trust
- Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows moving
- Brings structured, pattern-based thinking to onboarding delivery - surfacing recurring themes across accounts and driving scalable improvements within their own book of business
- Directly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance development
- Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires it
- Escalates complex and partner issues to the PMO Director and o
- Partners with the Operations Team Manager and PMO Director on team-level operational decisions
- Owns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvements
Requirements
- 6+ years of experience in project management, implementation management, or a related client-facing role
- Experience in people management - has managed, mentored, or formally led others in a professional setting
- Strong proficiency in process design and problem-solving - able to translate patterns across a book of business into scalable improvements
- Experience & Background
- Proficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)
Compensation
- Compensation will be determined based on the candidate's qualifications and location at the time of offer.
Benefits
- Flexible work arrangements
- Low cost medical, dental, and vision insurance
- Company paid life insurance, short-term disability, and long-term disability coverage
- Paid parental leave
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