Gorgias

Gorgias

Senior Data Scientist

Toronto · Senior

Sponsorship not specifiedDetected 129 days ago
PythonSQLBigQueryGCPCI/CDMachine LearningdbtData AnalysisData EngineeringData ScienceLLMsAgentic AIMLOpsLangGraphStatisticsA/B TestingForecastingResearchMentoring

About the role

  • We believe conversations will become the #1 way to shop.
  • Conversational Commerce is the future of ecommerce, and we're leading that shift.
  • By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.

Responsibilities

  • You will work directly with stakeholders (at all levels, including C-Suite) across Finance, GTM, and Product to deliver outcomes through modeling, experimentation, and recommendations, while identifying the patterns worth scaling into repeatable models and integrations within the Gorgias Decision Engine.
  • Own model improvement to our forecasting for Finance, including revenue forecasting, churn prediction, and scenario planning
  • Support retention and expansion intelligence, including improving churn risk models, identifying expansion opportunities, and evaluating the effectiveness of CS programs
  • Develop and scale experimentation frameworks and A/B testing methodologies, including defining key events and success metrics
  • Work with cross-functional stakeholders to deliver actionable insights, forecasts, and strategic recommendations that drive actions in near real time
  • Identify high-value, repeatable patterns and partner with the Data Engineering team to productionalize them as models within the Gorgias Decision Engine
  • As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
  • We build and power our central data and context asset, called the Gorgias Decision Engine (GDE), and bring it to life through decision products and partnerships.
  • At Gorgias, AI is a natural extension of how we work and build.

Requirements

  • You have 5+ years of hands-on experience in data science or a related quantitative field, with strong proficiency in Python and SQL
  • You have deep experience with statistical modeling, forecasting, segmentation, and experimentation design
  • You are a strong communicator who can translate complex analysis into clear, actionable recommendations for both technical and non-technical stakeholders
  • You are comfortable working across domains (Finance, GTM, Product) and switching context frequently - prioritization and organization come naturally
  • You are excited about AI and how it intersects with data science.
  • Experience partnering with engineering teams to productionalize models (MLOps, model monitoring, CI/CD for ML)

Nice to have

  • Experience in SaaS, B2B, or e-commerce environments
  • Familiarity with dbt, BigQuery, or modern analytics engineering workflows
  • Our Current Stack
  • Data/Infrastructure: GCP/BigQuery, dbt
  • AI/ML: Python, LangChain/LangGraph, LLMs (Anthropic, Gemini, OpenAI)

Compensation

  • Once per year we organize offsite team retreats and company retreats!
  • Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

Benefits

  • 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)
  • 📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)

Company info

  • a unified AI agent that sells, supports, and re-engages customers across the entire journey.
  • Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
  • The mission of the Decision Intelligence team is to shape decision-making into a competitive advantage across Gorgias.
  • We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

Equal opportunity

  • ✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)
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This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.