Athletics

Director, Ticket Operations

Las Vegas, Nevada, United States · Director · Full-time

Sponsorship not specifiedDetected 50 days ago

SpringStatisticsCRMFinancial AnalysisAuditingInventory ManagementCustomer SupportLeadershipCollaborationMicrosoft OfficeFinancial Reporting

About the role

They have a rich history, having won nine World Series championships and 15 American League pennants.
In addition to their success on the field, the A's also have a positive and dynamic work culture.
They have been recognized twice as the Front Office Sports, Best Employers in Sports.

Platform Architecture: Lead the configuration and management of season, group, and individual event builds within the ProVenue system.
Financial Reporting: Deliver detailed sales data and analytical reports to senior management to inform high-level business decisions.
Strategic Collaboration & Sales Support
Cross-Functional Launch: Partner with Sales and Marketing to execute product launches, including season ticket renewals, mini-plans, and promotional offers.
Regional Support: Develop and implement pricing structures and ticketing policies for Spring Training and West Sacramento operations.
Secondary Market Strategy: Collaborate with the Strategy and Analytics team to manage secondary market relationships and data-driven pricing models.
Staff Development: Recruit, train, and supervise the box office and ticket resolution teams to ensure premium fan support during Athletics home games and special events.
Customer Resolution: Utilize purchasing history and customer data to resolve complex ticketing issues and maintain high service standards.
Proven ability to lead box office and gameday service teams in fast-paced, high-volume environments. Experience training, developing, and managing staff while maintaining strong customer service standards.
Ability to appropriately manage confidential and sensitive information while maintaining a high level of trust and integrity.

5-7+ years of progressive experience in ticket operations, preferably within large-scale live event, sports, or entertainment environments.
Strong proficiency with ProVenue.
Proficiency in Microsoft Office Suite, with strong working knowledge of Excel.
Proficiency in Google Workspace applications, including Docs, Sheets, and Drive.
Strong understanding of event builds, inventory, ticketing systems, and pricing models.
Exceptional attention to detail with the ability to ensure accurate event setup and inventory tracking while maintaining high levels of data accuracy and consistency.
Working knowledge of industry regulations, MLB requirements, and organizational policies related to ticketing operations and compliance.
Must have a valid driver's license with a safe and verifiable driving record.

Experience supporting ticketing strategy for initiatives such as season ticket renewals, product launches, and pricing strategy preferred.
Experience supporting multi-venue ticketing operations strongly preferred.
Prior involvement in stadium or venue openings, particularly related to ticketing operations and operational readiness, preferred.

Willing and able to support Arizona ticket operations in Mesa annually, and to travel to Sacramento for approximately 25% of home games.

The A's are a baseball team founded in 1901.
The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.
The A's are defined by their core pillars of being Dynamic, Innovative, and Inclusive.
Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Consideration:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

This listing is sourced directly from Athletics's careers page and normalized into a canonical job model.