BigMarker
Customer Success Manager
Chicago, IL
Work authorization requiredDetected 19 days ago
Account ManagementForecastingCustomer SuccessCadenceLeadershipOrganizational Skills
About the role
- BigMarker is looking for a highly organized, customer-focused, and strategic Customer Success Manager with a background in account management, sales and/or software implementation.
- We are looking for strategic and dedicated individuals who will fit with our collaborative culture.
- We are a rapidly growing company, so there is significant growth opportunity for high performers.
Responsibilities
- Develop and maintain strategic and tactical plans that align customer programs to broader marketing, sales, and business goals.
- Provide proactive, data-informed recommendations to optimize program structure, cadence, audience targeting, and content strategy.
- Customer Advocacy & Thought Leadership Serve as a strategic thought partner, offering insights on industry trends, innovation, and emerging virtual engagement strategies.
- Revenue Ownership & Growth Own retention and renewal strategy across assigned accounts.
- Maintain accurate forecasting and pipeline visibility related to renewals and growth opportunities.
- Operational Excellence & Partnership Maintain deep product expertise across webinar and event capabilities to confidently position solutions and use cases.
Compensation
- About BigMarker BigMarker is a category-leading digital webinar and events platform, helping companies grow faster by hosting more meaningful conversations with their customers.
- Thousands of businesses, from startups to Fortune 500 companies, organizations, and universities use BigMarker to host highly customized live, on-demand, and automated virtual events, trainings and conferences.
- We look for smart, driven, and creative team players who are ready to roll up their sleeves and deliver for our customers.
- This position is open to applicants who are legally authorized to work in the United States.
- We are not able to sponsor work visas at this time.
- About the role BigMarker is looking for a highly organized, customer-focused, and strategic Customer Success Manager with a background in account management, sales and/or software implementation.
Benefits
- BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks.
- Diversity Statement BigMarker values diversity of culture and background for the benefit of our team, our product, and our world.
Company info
- Founded in 2010, BigMarker was a pioneer of interactive video on the web.
- Customer Program Strategy Advisory Partner with customers to define clear business objectives and KPIs for webinar and event programs (e.g., demand generation, pipeline influence, customer engagement, revenue impact).
- Advise customers on best practices for scaling webinar and event programs across regions, departments, and use cases.
- Collaborate cross-functionally with Sales, Marketing, Product, and Professional Services to ensure customers achieve measurable outcomes.
Equal opportunity
- We are proud to be an equal opportunity workplace.
Visa & Work Authorization
- This position is open to applicants who are legally authorized to work in the United States
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This listing is sourced directly from BigMarker's careers page and normalized into a canonical job model.