Elation Health

Accounts Receivable Analyst (contract-to-hire)

Canada - REMOTE · Full-time

Sponsorship not specified$60k-$80kDetected 8 hours ago

SalesforceExcelContract ManagementCustomer SuccessCustomer SupportAR/VREHR/EMRCommunicationAccounts Payable

About the role

Elation is looking for an AR Analyst to join our Finance team.
This role is heavily focused on managing collections end-to-end - from aging analysis through customer outreach to resolution - while also supporting Salesforce data validation, manual invoicing, and contract processing.
This is a contract-to-hire position with an initial 6-month contract period.

Manage multiple case queues from both internal and external support tickets housed in Salesforce simultaneously, ensuring all new cases cleared within one business day.
Maintain detailed, accurate case notes and follow-up cadences across all open collections queues in various reporting warehouses (Slack / Salesforce / Notion / Google Sheets / etc.).
Maintain accurate and up-to-date Enterprise contract information for invoicing.
Cross-Functional & Close Support
Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation.
Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests.
We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.
We are building a primary care operating system that puts physicians first and in the driver's seat to have a trusted relationship with their patients.
The Accounts Receivable ("AR") team at Elation supports the critical function to ensure that our customers are billed accurately and on time, and that cash is collected when due.
We are seeking a detail-oriented, technology-driven Accounts Receivable (AR) Analyst to own the day-to-day AR and Salesforce data entry processes.

Hands-on collections experience - familiarity with a range of technology tools, customer outreach calls, and case/queue management - is required.
Experience with Salesforce in a recurring subscription and usage-based software billing instance is a must.
Proven ability to adjust to fluctuating processes and leverage technology.
Ability to interpret contract language manually and translate it into accurate billing execution.
Self-starter with the ability to work autonomously in a fast-paced, fluid, and lean environment while managing a high caseload.

Working knowledge of subscription billing software (e.g. Recurly), Salesforce CPQ, advanced Excel and Google Sheets skills.
Comfort with manual invoicing and manual contract review processes.
Working knowledge of AI tools to assist with simple, defined day-to-day responsibilities is a plus.

High-touch communication - the ability to be firm and persistent on collections calls while maintaining a positive Customer Success mindset.

Elation Health is a leading cloud based electronic health records platform for independent primary care physicians and healthcare innovators looking to transition primary care from a fee based to a value based model.

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and

This listing is sourced directly from Elation Health's careers page and normalized into a canonical job model.