Boyd Gaming

Executive Casino Host

Kansas City, , United States

Sponsorship not specifiedDetected 26 days ago

RESTData AnalysisExcelCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Develop and cultivate a portfolio of premium players, ensuring consistent personal attention and service delivery aligned with established marketing strategies and company objectives.
Establish and maintain strategic one-on-one relationships with high-value guests to foster loyalty, encourage repeat business, and maximize lifetime player value.
Implement player reactivation strategies through systematic telemarketing and personalized outreach to address declined play patterns.
Monitor and analyze revenue metrics generated through marketing activities to assess performance and optimize player development strategies.
Perform additional duties as assigned to support departmental and organizational objectives.
The Executive Casino Host is responsible for strategic player acquisition and relationship management to drive revenue growth and enhance the property's competitive market position.
This role requires developing and maintaining high-value player relationships through personalized service delivery, targeted marketing initiatives, and comprehensive guest engagement strategies.

Bachelor's Degree from an accredited institution or equivalent professional experience in a related field
Demonstrated excellence in oral and written communication with the ability to articulate complex concepts clearly and professionally
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency with player tracking systems and casino management software platforms
Ability to obtain and maintain all certifications and licenses required by applicable gaming regulations and local authorities

Master's Degree in Business Administration, Hospitality Management, or related discipline
Seven or more years of experience in player development, VIP services, or premium guest relations within the gaming industry
Demonstrated proficiency in data analysis and revenue metrics interpretation
Certification in hospitality management or gaming industry professional development programs
Minimum five years of progressive experience in customer service, with preferred experience in the gaming or hospitality industry

This listing is sourced directly from Boyd Gaming's careers page and normalized into a canonical job model.