ZT Systems

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ

Sponsorship not specifiedDetected 6 days ago
Project ManagementLeadershipCommunicationWriting

About the role

  • This position will partner with business and the IT team to meet the expectations of the client.
  • IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service support and service delivery processes are in place to meet the needs of ZT Systems.
  • The Service role will create and deliver the governance structure and service management framework as well as serve as a primary point of contact for IT services & operations from the business users to resolve conflicts and issues, while establishing and maintaining agreed upon service levels.

Responsibilities

  • Develop, drive, and deliver an IT service management framework with processes to align with the overall IT department goals and strategy (Policies, Procedures, SLAs, Guidelines, etc) while building a culture of customer service.
  • Lead continuous service improvement initiatives to enhance the service provided by overall IT operations through utilizing international IT standards and best practices.
  • Build and establish relationships with all business departments and other Enterprise IT teams in executing IT enterprise service delivery mechanisms, meeting service level requirements, and resolving service delivery issues across services within the operations portfolio.
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Requirements

  • Bachelor's degree in IT, Computer Science, Engineering, or any related specialization
  • Minimum 5 years of experience leading IT service management in a complex environment with a global footprint (preferable in a manufacturing-type setting)
  • At ZT Systems, a Sanmina Company, you'll get to do work you are proud of alongside smart, passionate people.
  • Along the way, you will gain hands-on experience in a fast-paced environment that's challenging, rewarding, and career-defining.
  • Can demonstrate capability to translate ITIL principles and framework into real-world practice
  • Built processes and organizations to ensure that Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed, monitored, and achieved in a multi-vendor environment
  • Demonstrated experience and high level of confidence with vendor interaction and management
  • Can think outside the box to develop new ideas, concepts and solutions to meet new requirements, unarticulated needs or existing needs through the adoption of emerging technologies
  • ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $123,250 and $150,000 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.
  • Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
  • We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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  • About ZT Systems

Nice to have

  • Technical Writing skills is a plus
  • ITIL v3, v2011, or v4 Foundation Certification preferred
  • Additional ITIL certification beyond Foundation is a plus
  • Experience with Service Now development is a tremendous plus

Compensation

  • Competitive base salary

Benefits

  • When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.
  • Performance-based annual bonus eligibility
  • 401(k) retirement savings plan
  • Tuition reimbursement for eligible education programs
  • Health & Wellness
  • Comprehensive medical, dental, and vision coverage with access to leading providers
  • Mental health resources and employee wellness support programs-
  • Company-paid life and disability insurance
  • Paid time off (PTO) and company-paid holidays
  • Parental leave and family care support programs
  • Structured training programs and on-the-job learning opportunities
  • These benefits are available to eligible employees and are designed to grow with you as your career evolves.
  • Full benefits and eligibility varies by work location.

Equal opportunity

  • Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Visa & Work Authorization

  • citizen or national, (ii) U
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This listing is sourced directly from ZT Systems's careers page and normalized into a canonical job model.