Savista

Patient Services Rep I

Washington, District of Columbia

Sponsorship not specified$20k-$23kDetected 30 days ago

ComplianceRecruitingCustomer SupportHIPAAPatient Care

About the role

The Patient Services Representative puts their heart into their work every day.
Delights patients with an engaging and personable experience in all encounters.
By providing a superior patient experience, receives high satisfaction survey scores from patients, at or above goal.

Develops and maintains a solid understanding of the revenue cycle and how patient registration affects the billing process.
May provide bedside financial counseling and collection support by telephone for patient balances after discharge.
Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc.

Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience.
Ability to multitask and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail.
Demonstrated ability to meet performance objectives.
Ability to cross-train in other patient services departments.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Demonstrated ability to learn new technology, hospital/clinic protocols, and commercial/government insurance plans, and to be fully trained and operating independently within the 90-day training period.

Basic understanding of patient access services and the overall effect on the revenue cycle.

Note: Savista is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations.

This may also include verifying insurance coverage, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits.
Depending on the assigned client location, may place an identification wristband on the patient and always follow hospital/clinic patient safety procedures for patient identification and medical record management.

This listing is sourced directly from Savista's careers page and normalized into a canonical job model.