Lumosfiber

Lumosfiber

Operations Service Technician I

High Point, North Carolina

Sponsorship not specifiedDetected 2 days ago
FirewallCommunicationCollaborationMicrosoft OfficeFiber Optics

About the role

  • In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses.
  • Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed.
  • You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more.

Responsibilities

  • We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities.
  • And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
  • Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.

Requirements

  • Ability to climb utility poles (where applicable) and work at heights.
  • Utilize handle extension and stepladders as required.
  • Ability to work in attics, crawl spaces, and confined areas.

Nice to have

  • Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.
  • 1+ years of related experience.
  • High School Diploma or equivalent required.
  • Valid, fully unencumbered Driver's License required.
  • Experience using MS Office Suite.
  • Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.
  • Fiber or Telecom industry experience preferred.
  • Strong verbal and written communication skills.

Compensation

  • Competitive compensation packages, including bonus options for eligible positions.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.

Company info

  • Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
  • the disruptors of the status quo.
  • Guided by our purpose and startup mindset, we step up, move first, and adapt as we go.
  • Here, there's no hierarchy, only hustle.
  • We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details.
  • We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
  • We're passionate about our customers' experience.
  • Their futures don't stand still, and neither do ours.
  • We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.
  • Essential Functions
  • Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
  • Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
  • Troubleshoots and resolves wireless connectivity issues.
  • Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
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This listing is sourced directly from Lumosfiber's careers page and normalized into a canonical job model.