FactSet

Account Manager - Trading

United States, New York, 111 West 33rd Street

No sponsorship$96k-$120kDetected 44 days ago

ExpressProject ManagementAccount ManagementVendor ManagementCustomer SuccessAccount RetentionCollaboration

About the role

FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better.
As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner.
Learn more at www.factset.com and follow us on X and LinkedIn.

Develop and execute customer success strategies, analyze support data to identify trends, and help refine the customer journey for your assigned accounts.
Lead Quarterly Business Review (QBR) meetings with your LiquidityBook clients, capturing comprehensive notes and actionable feedback.
Implement process or configuration improvements tailored to individual client environments and needs.
Act as an escalation point for your clients' complex issues, coordinating with internal teams to deliver effective, timely solutions.
Support for your total well-being.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users.

3+ years in a client service role focused on front-office trading workflows, ideally at a trading software vendor
management experience is welcome but not required.
Ability to positively influence client retention by aligning product knowledge to client objectives.
Interest or experience in sales, retention, and business growth.
Creative, resourceful problem-solver with a track record of delivering results.
Bachelors Degree in related field

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations.
Career progression planning with dedicated time each month for learning and development.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access
to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do.
They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities.
We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.
We are seeking a motivated Account Manager to join the Account Management team for the LiquidityBook product.
As an individual contributor, you will play a pivotal role in strengthening client engagement, satisfaction, and retention, ensuring that clients derive the greatest value from LiquidityBook at FactSet.
What We're Looking For
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage.
At FactSet, we celebrate difference of thought, experience, and perspective.

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law.

For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

This listing is sourced directly from FactSet's careers page and normalized into a canonical job model.